Ex art. 49, comma 4 – Right of withdrawal
If for any reason Clients are not satisfied with an order, the items can be returned within 14 days of the order’s delivery date. The tag must still be intact, as the product, and attached to returned items.
To request a return write a mail to email@example.com with the order number and the information about the products you want to return. Once completed, DARKPARK will send a confirmation email.
The return shipment is charge on the Client, who is responsible to ship the items to GXO Att. DARKPARK S.R.L. - Via della Libertà, 223, 28043 Bellinzago Novarese (NO). Returns must be shipped within 14 days of the order’s delivery date.
The Client can chose to use DARKPARK courier to ship the parcel back. DARKPARK will charge a fee for the return cost, which will be automatically deducted from the amount of the refund. In this case, DARKPARK will send you a label you have to put on the box and use to drop off the parcel at any DHL point/to book a collection.
In both case, the amount of duty and taxes paid for the return shipping - and paid in advance by DARKPARK in case the Client chose to send back the items using DARKPARK courier - will be deducted from the amount of the refund.
Refunds will be processed as soon as returned items have been checked and accepted by DARKPARK S.R.L.
Refund management can take up to 14 days.
For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 10 days and within their next billing statement. Processing time may vary depending on the Credit Card Company. Orders paid by PayPal will be refunded to the original account. Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
Return Terms & Conditions
The tag must still be intact and attached to returned items. Items must not have been worn, washed or altered in any way, and must not show any signs of use.
Items must be returned with all original labels and tags still attached, packaging and other accessories (dust bags, hangers, garment covers etc.) received with the order.
Items that have any sign of use or wear will not be accepted and will be returned to the Client.
Order placed by company can't be returned.
Returns must be shipped in the DARKPARK S.R.L. box. If our box is unusable or missing, another box suitable for shipping the item(s) may be used.
In the case of defective or incorrect merchandise, we invite Clients to immediately contact firstname.lastname@example.org.
DARKPARK S.R.L. reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
DARKPARK S.R.L. reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.
If an unauthorized return is accepted, DARKPARK S.R.L. will deduct a 10% administrative/re-stocking fee from the refund.
Exceptions from the right of withdrawal for contracts concluded on the website DARKPARK S.R.L. are excluded in accordance with Article 59 of the Italian Consumer Code.
Furthermore, the right of withdrawal is waived in the case of “special orders”, i.e. items which have been expressly ordered by DARKPARK s.r.l. specifically for the customer.
For every item where the exclusion of withdrawal is applied, DARKPARK s.r.l. provides indication to the consumer directly on the item page.
At its sole discretion, DARKPARK s.r.l. has the right to accept the withdrawal request even for goods that are excluded from the right, if it deems the reasons appropriate and justified.
For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.